General conditions for the Webshop RBW1910
1. General
1.1 These general conditions apply to all offers, orders and agreements entered into by Baggermaatschappij Boskalis bv, trading under the trade name Webshop RBW1910 and registered with the Chamber of Commerce and Industry in Rotterdam under number 23011424.
1.2 The Webshop RBW1910 name is the brand property of Baggermaatschappij Boskalis bv.
1.3 The general conditions are available to the public and can be found on the web site of Royal Boskalis Westminster nv (http://www.boskalis.com/). Written copies can be provided upon request.
1.4 By placing an order, clients indicate that they have agreed to these general conditions. Webshop RBW1910 retains the right to change or amend its general conditions.
1.5 Webshop RBW1910 guarantees that the product supplied complies with the agreement and with the specifications stated in the offer.
1.6 Derogation from the provisions of these general conditions is possible only subject to express written agreement and shall leave unimpaired all other provisions of these general conditions.
2. Prices
2.1 All prices for the products on offer are listed in euros (€) and include turnover tax (VAT).
2.2 Prices will not be raised during the course of the offer and/or the agreement unless statutory measures or economic developments render this necessary.
2.3 Printing or typing errors in prices are reserved. No liability shall be accepted for the consequences of printing or typing errors.
3. Pictures and specifications
3.1 All pictures; photographs, drawings, specifications, descriptions and conditions etc. on the Webshop RBW1910 web site are approximate only and indicative in nature. They shall not serve as grounds for any compensation for damages or termination of the agreement.
4. Delivery
4.1 Products will be supplied as long as stocks last.
4.2 The delivery time for dispatch in the Netherlands is two working days, unless stated otherwise on the Webshop RBW1910 web site. The delivery time for dispatch in Europe is seven working days. These delivery times are indicative; Webshop RBW1910 shall agree to a maximum delivery time of 30 days.
4.3 If a client provides Webshop RBW1910 with a delivery address in writing (through the web site), Webshop RBW1910 shall be entitled to send all orders to that address until the client provides a new address in writing.
4.4 All terms stated on the web site are indicative. All rights relating to those terms are reserved.
4.5 Webshop RBW1910 accepts full responsibility for any goods it dispatches that go missing in transit as a result of loss, theft or in any other way.
4.6 When Webshop RBW1910 exceeds the agreed delivery time for whatever reason, Webshop RBW1910 shall inform the client accordingly either orally or in writing (by fax, letter or e-mail). The client shall then be entitled to terminate the agreement with Webshop RBW1910 by submitting a request to that effect in writing (by fax, letter or e-mail) to Webshop RBW1910.
4.7 Any payments already made by the client will be paid back into the bank account of the client as quickly as possible after Webshop RBW1910 has received the request for the termination of the agreement referred to in clause 4.6, but within a maximum of fourteen (14) days.
4.8 Webshop RBW1910 reserves the right to make partial deliveries to the client so that orders are sent in two or more instalments.
5. Execution
5.1. Webshop RBW1910 shall be entitled at all times when executing orders placed by the client and agreements with the client to make use of the services of third parties.
6. Cooling-off period
6.1 The client shall be entitled to terminate the underlying agreement with Webshop RBW1910 without stating any reason during a period of seven (7) days after the client has received the product he/she has ordered.
6.2 If the client wishes to terminate the agreement under clause 6.1 of these general conditions, the client shall inform Webshop RBW1910 accordingly in writing (via e-mail, letter or fax). The client shall, after consultation with Webshop RBW1910, return the product in person or send it to a return address given by Webshop RBW1910 immediately after termination or no later than the end of the guarantee period. If the client returns the product to a return address, the associated costs and risk shall be for the account of the client.
6.3 If the client has already made some payments when the client has revoked the agreement with Webshop RBW1910 in accordance with clauses 6.1. and 6.2 of these general conditions, Webshop RBW1910 shall return these payments to the client immediately or no more than fourteen (14) working days after Webshop RBW1910 has received the product returned by the client. Any shipping costs for the return of the product shall be for the account of the client at all times.
6.4 Webshop RBW1910 accepts no responsibility whatsoever for any returned goods that go missing in transit as a result of loss, theft or in any other way.
6.5 Webshop RBW1910 reserves the right to refuse returned products or to credit only a part of the amount already paid if there is a suspicion that the product is not in the same condition as when it was sold.
6.6 If a product is returned that, in the opinion of Webshop RBW1910, has incurred damage that can be attributed to actions or negligence on the part of the client or that is at the risk of the client in any other way, Webshop RBW1910 shall inform the client accordingly in writing (by fax, letter or e-mail). Webshop RBW1910 shall be entitled to deduct any reduction in value of the product as a result of this damage from the amount to be reimbursed to the client.
7. Guarantees
7.1 Webshop RBW1910 guarantees that the products supplied shall comply with the agreement and the specifications stated in the order and therefore vouches for the factory guarantee of the product supplied to the client.
7.2 The guarantee period for products supplied by Webshop RBW1910 is twelve (12) months. This guarantee shall not apply in the case of 1. incorrect use 2. deliberate damage 3. theft or 4. negligence.
7.3 Claims under guarantee shall become invalid if servicing/repairs are carried out by services other than those designated by the manufacturer as qualified to carry out repairs or other work on the product.
7.4 A guarantee means that Webshop RBW1910: 1. accepts for its account the costs of repairs and rectification work, 2. guarantees replacement of the product by an equivalent product and, if there is no reasonable possibility of doing this, 3. shall return the purchase sum.
8. Privacy & data protection
8.1 If you place an order with Webshop RBW1910, your data will be entered into the Webshop RBW1910 client database.
8.2 Webshop RBW1910 will not sell your data under any circumstances and only supply them to third parties in so far as this is necessary for the execution of an order or the fulfilment of an agreement.
8.3 Webshop RBW1910 respects your privacy and takes the steps required for the confidential handling of your personal data. Processing of the data of clients conforms with the Personal Data Protection Act and all applicable legislation and regulations.
8.4 Webshop RBW1910 makes use of a mailing list. Every mailing contains instructions for being removed from this list.
8.5 The client shall have unencumbered access to the personal data recorded by Webshop RBW1910 about the client. The client shall be entitled at all times to request changes to, or the removal of, the data.
9. Force majeure
9.1 Webshop RBW1910 shall be liable for any failure to meet its commitments in full or in part as a result of force majeure.
9.2 Force majeure is taken to mean any outside cause or circumstance that cannot reasonably be considered to be under the control of Webshop RBW1910. Delays caused by, or breach or negligence on the part of, suppliers, or strikes, government measures, staff illness, defective auxiliary or transport equipment or technical defects in the web site and associated systems and technical systems shall explicitly be considered to constitute force majeure.
9.3. Webshop RBW1910 reserves the right in the case of force majeure to suspend its commitments and shall also be entitled to terminate an agreement in full or in part, or to require the content of the agreement to be amended in such a way that execution remains possible. Under no circumstance shall Webshop RBW1910 be required to pay any penalty or damages.
10. Complaints
10.1 Clients shall submit complaints in writing (by fax, letter or e-mail) to the sales department of Webshop RBW1910 (contact details can be found at the bottom of the page).
10.2 All complaints relating to delivery, quality, the condition of the product or any other complaint shall be treated seriously by Webshop RBW1910.
10.3 Webshop RBW1910 will investigate complaints within ten (10) working days and attempt to resolve them. Webshop RBW1910 shall inform clients in writing (by fax, letter or e-mail) about invesigations and solutions.
11. Intellectual and industrial property rights
11.1 All pictures, texts and other content on the web site of Webshop RBW1910 are the intellectual property of Webshop RBW1910 and are therefore protected by copyright.
11.2 The client shall respect in full and without reservation all intellectual and industrial property rights relating to goods supplied by Webshop RBW1910.
11.3 Webshop RBW1910 does not provide any assurances that the goods supplied to the client do not infringe any intellectual and/or industrial property rights of third parties and accepts no liability whatsoever in the matter of claims from third parties on the grounds that goods supplied by Webshop RBW1910 may have infringed upon any rights of third parties.
12. Applicable law and disputes
12.1 The proper law for all offers, orders and agreements to which Webshop RBW1910 is a party shall be Dutch law.
12.2 Disputes relating to agreements between Webshop RBW1910 and the client which are not settled by mutual agreement shall be submitted to the competent court in the district of Amsterdam, unless Webshop RBW1910 indicates a preference for submitting the dispute to the competent court in the domicile of the client, with the exception of disputes that come within the jurisdiction of the sub-district court.
